Valmesa is a company based in Alicante, founded in 1988, specialized in real estate appraisals and valuations, and officially certified by the Bank of Spain. With more than 35 years of experience, it has established itself as one of the leading companies in the sector at a national level.
Currently, Valmesa operates as a real estate technical consultancy, offering comprehensive services ranging from property appraisals to real estate consulting, sustainability, and data analysis applied to the sector. It has a presence throughout Spain through multiple offices and continues to expand across the Iberian Peninsula.
With the aim of optimizing and modernizing its communications system, a comprehensive solution tailored to its operational needs was implemented.
A VoIP-based telephone system (PBX) using Issabel was implemented, enabling the centralization of communications and the efficient management of extensions, call queues, ring groups, schedules, and routing. This has led to improved internal organization and customer service, along with cost optimization and greater operational flexibility.
In addition, an operator panel (FOP2) with WebRTC technology was integrated, allowing call management directly from the browser without the need for additional software. This tool facilitates remote work, improves system accessibility, and provides a real-time view of the status of extensions and queues.
Additionally, a call statistics and analysis system was implemented using Asternic, providing a key solution for monitoring and tracking telephone activity. It enables the collection of detailed metrics, evaluation of team performance, identification of usage patterns, and detection of potential areas for improvement in customer service. As a result, the company gains a more complete view of its daily operations, facilitating decision-making.
All of this has enabled Valmesa to have a modern, scalable communications system aligned with its needs, improving operational efficiency and the quality of the service provided.